Privacy Policy
Last Updated: January 2026
At soravyntex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial statement analysis services. We're committed to transparency and compliance with Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect different types of information depending on how you engage with our services. Some information you provide directly, while other data is gathered automatically as you use our platform.
Personal Information You Provide
When you register for our learning programs or request information, we collect:
- Your full name and contact details (email address, phone number)
- Postal address for program materials and official correspondence
- Educational background and professional experience relevant to financial analysis
- Payment information when you enroll in paid programs (processed securely through third-party payment processors)
- Your questions, feedback, or concerns when you contact our support team
Automatically Collected Information
Our systems automatically gather certain technical data to help us improve your experience:
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent on our site, and navigation patterns
- Referral source (how you found our website)
- Learning progress and module completion data when you're enrolled in programs
Note: We don't collect sensitive information like health records, religious beliefs, or biometric data unless specifically required for program verification purposes and with your explicit consent.
How We Use Your Information
Your information helps us deliver quality education and improve our services. Here's what we do with the data we collect:
| Purpose | Details |
|---|---|
| Service Delivery | Process enrollments, provide access to learning materials, track your progress, and issue completion certificates |
| Communication | Send program updates, respond to inquiries, share relevant educational resources, and provide technical support |
| Platform Improvement | Analyze usage patterns to enhance user experience, develop new features, and optimize learning outcomes |
| Legal Compliance | Meet regulatory requirements, maintain records for accreditation purposes, and protect against fraudulent activity |
We won't use your personal information for unrelated purposes without obtaining your consent first. If we need to use your data in a new way, we'll let you know and explain why.
Data Sharing and Third Parties
We're careful about who we share your information with. We only work with trusted partners who help us deliver our services.
Service Providers We Work With
- Payment Processors: Secure payment gateways handle transaction processing. They receive only the information needed to complete payments.
- Email Services: Communication platforms help us send program updates and respond to inquiries efficiently.
- Cloud Hosting: Reputable hosting providers store our platform data in secure Australian data centers.
- Analytics Tools: We use analytics services to understand how people use our site, but we configure these tools to respect your privacy.
All third-party providers are contractually required to protect your data and use it only for the specific services they provide to us.
When We're Required to Disclose Information
Sometimes we're legally obligated to share information with government authorities or regulatory bodies. This happens when:
- Australian law enforcement agencies request information as part of legitimate investigations
- Courts issue valid orders requiring disclosure
- Educational regulators need verification of program completion or accreditation information
- We need to protect someone's safety or prevent serious harm
We don't sell your personal information to marketers or data brokers. Your data isn't a commodity to us.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request. There's no charge for reasonable requests, though we may apply a fee for excessive or repetitive requests that require significant resources to fulfill.
If you notice incorrect information in your account, let us know and we'll update it promptly. You can correct most details yourself through your account settings, or contact our support team for assistance.
You can ask us to delete your personal information, and we'll comply unless we're required to retain it for legal, regulatory, or legitimate business purposes (like maintaining financial records or program completion certificates). We'll explain if we can't delete certain information and why.
If you disagree with how we're using your information, you can object. We'll review your concerns and either stop the processing or explain why we need to continue. You can always opt out of marketing communications while still receiving essential program-related messages.
Want to take your data elsewhere? You can request an export of your personal information in a commonly used format. This includes your profile details, learning progress, and other data you've provided.
To exercise any of these rights, email us at support@soravyntex.com with your request. We'll verify your identity before processing requests to protect your information from unauthorized access.
Data Security and Protection
We take technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
Technical Safeguards
- Encryption of data during transmission using industry-standard TLS protocols
- Secure storage with encrypted databases and regular security audits
- Access controls that limit who can view or modify your information
- Regular security updates and vulnerability assessments
- Firewalls and intrusion detection systems monitoring for suspicious activity
Organizational Measures
Our team follows strict protocols to protect your data:
- Staff access to personal information is limited to those who need it for their roles
- Privacy training for all employees who handle personal data
- Confidentiality agreements with team members and contractors
- Regular reviews of our privacy practices and security procedures
While we work hard to protect your information, no system is completely secure. If you notice any suspicious activity related to your account, contact us immediately at support@soravyntex.com.
Data Retention
We keep your information only as long as necessary for the purposes we collected it.
| Data Type | Retention Period |
|---|---|
| Active Account Data | Throughout your enrollment and for 2 years after program completion to provide access to materials and certificates |
| Financial Records | 7 years from transaction date to comply with Australian taxation requirements |
| Marketing Communications | Until you unsubscribe or request deletion, whichever comes first |
| Support Inquiries | 3 years from resolution to maintain service quality and handle follow-up questions |
| Analytics Data | Aggregated and anonymized data may be retained indefinitely for platform improvement |
After retention periods expire, we securely delete or anonymize your information. If you close your account, we'll remove your personal data according to these schedules unless we're legally required to keep it longer.
International Data Transfers
Your data is primarily stored and processed in Australia. Some of our service providers operate internationally, which means your information might be transferred outside Australia.
When we transfer data internationally, we ensure:
- Recipients are in countries with adequate privacy protections recognized by Australian law
- Contractual agreements are in place requiring equivalent data protection standards
- Technical measures protect data during transfer and storage abroad
- You're informed about significant international transfers when they occur
You can contact us for specific information about where your data is stored and which countries our service providers operate from.
Cookies and Tracking
Our website uses cookies and similar technologies to function properly and improve your experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like logging in and accessing your account. These can't be disabled without breaking core features.
- Performance Cookies: Help us understand how visitors use our site so we can make improvements. These collect anonymous information about page visits and navigation patterns.
- Functional Cookies: Remember your preferences and settings to personalize your experience across visits.
You can control cookies through your browser settings. Keep in mind that disabling certain cookies might affect site functionality or your ability to access some features.
Children's Privacy
Our services are designed for adults engaged in professional education. We don't knowingly collect information from individuals under 18 years of age. If you're under 18, please don't provide personal information without parental consent.
If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe we've collected information from their child should contact us immediately.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:
- Email to your registered address if you have an account
- A prominent notice on our website for at least 30 days
- Updated "Last Updated" date at the top of this policy
Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account and request data deletion.
Making a Complaint
If you're concerned about how we've handled your personal information, we want to hear from you. Contact our privacy officer first, and we'll work to resolve your concerns promptly.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information
Commissioner
GPO Box 5288, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
Contact Us About Privacy
For questions, concerns, or requests related to your privacy, reach out to our privacy team:
soravyntex Privacy Officer
3 Stewart Pl Nowra NSW 2541, Australia
Phone: +61 2 6162
1767
Email: support@soravyntex.com
We aim to respond to all privacy inquiries within 5 business days.